Refund Policy

Return & Refund Policy

We want you to have the best shopping experience, but due to the nature of our products and for health, hygiene, safety, and legal reasons, certain items are considered final sale and are non-returnable or non-refundable. Here’s a clear breakdown of our policy to help manage expectations:

Final Sale Items

We are unable to accept returns or exchanges on the following categories due to their sensitive nature:

  • Consumables: Such as e-liquids, pods, disposable vapes, and nicotine products. These cannot be returned once opened or used.

  • Accessories: Coils, tanks, drip tips, and atomizers are classified as consumable items and not eligible for returns due to wear and tear from use.

  • Hygiene-sensitive Products: Items that come into direct contact with the mouth or skin (unless found defective upon arrival).

Once delivered, these items cannot be tested for defects or redistributed for safety and compliance reasons.

Defective Products

If you believe you’ve received a defective product, we’re here to help resolve the issue! Please review the steps below:

  1. Report the Issue: Contact our customer support team at support@vapemarley.com or call +1 929 719 3750within 7 days of delivery.

  2. Provide Evidence: Share clear photos or videos of the defective product, along with your order number and a description of the issue.

  3. Troubleshooting Assistance: Our team will assess the problem, offer guidance, and determine the next steps, which may include repair, replacement, or store credit.

For defects reported after the 7-day window, support will be provided on a case-by-case basis to determine eligibility for further action.

Conditions for Returnable Items

For eligible hardware and non-consumable items such as vape kits or mods:

  • The item must be unused, sealed, and in its original condition.

  • Returns must be initiated within 14 days of receipt.

  • Return shipping costs are the responsibility of the customer unless the product is confirmed to be defective due to a manufacturing error.

Additional Notes

  • Returned items that do not meet the above criteria will not be accepted or refunded.

  • If the product is found to have been used, mishandled, or tampered with, it may void any warranty or refund options.

  • Refunds or replacements for approved returns will be processed only after the product is received and inspected.

Contact Us

If you have any questions or concerns, don’t hesitate to get in touch with our support team. Whether it's help with troubleshooting or guidance regarding your purchase, we’re happy to assist. Email us at support@vapemarley.com or call +1 929 719 3750.

Thank you for your understanding and cooperation! Your satisfaction remains our top priority.

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