Product Warranty Policy
We want to ensure you feel confident in your purchase, which is why warranty support is available for various products sold on our site. Since warranties differ based on the brand, here’s everything you need to know:
How Do Brand Warranties Work?
Most vaping products, including devices like vape kits, mods, and batteries, come with a warranty from their respective manufacturers. These warranties generally cover defects in materials or workmanship but vary depending on the product and brand. For specific warranty details, we recommend visiting the brand's official website directly or contacting their support teams. Here’s a breakdown of common warranty periods:
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Vape Kits and Mods: Typically covered for 3 to 6 months from the date of purchase. Accidental damage or wear and tear are not included.
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External Batteries: Usually have a 60 to 90-day warranty.
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E-Liquids, Pods, and Disposable Vapes: These are consumables and generally not covered, except for manufacturing defects reported immediately after purchase.
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Atomizers, Tanks, and Coils: Due to their consumable nature, these items are usually excluded from warranties unless found defective upon arrival.
Exclusions from Warranties
While warranties aim to protect you against manufacturing defects, they do not cover:
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Accidental damage or misuse.
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Normal wear and tear (e.g., battery degradation).
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Cosmetic damage like scratches or dents.
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Modifications or repairs not authorized by the brand.
Additionally, products purchased from unauthorized vendors or altered in any way may void the manufacturer’s warranty. Always purchase from trusted and authorized sellers.
Important Notes
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Always retain the original packaging and product verification codes when possible, as they may be required for warranty requests.
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Brands like Geekvape offer additional support for product authenticity verification via security codes.
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For consumables like e-liquids and disposables, any defects must be reported immediately upon receipt, as warranties do not generally apply.
Still Need Help?
If you’re unsure about your product’s warranty or experience difficulty making a claim, feel free to reach out to our customer support team. While we may not process warranty claims directly, we’re happy to guide you to the right resources, ensuring a smooth and hassle-free process.
For accurate and detailed warranty information, always check the brand's official website or customer support page for the most up-to-date policies.